Shipping Rates and FAQ's
SHIPPING
What are your shipping rates?
For Sculptures, shipping rates vary based on the size of the sculpture and your location. In North America, shipping rates vary between $20-500 USD.
International shipping rates vary based on location. Email for inquiries.
How long will my piece take to arrive?
Orders are processed within 2-7 business days and North America standard shipping is 5-7 days after order is processed. International shipping times will vary.
Do you provide a tracking number for shipped artwork?
Absolutely! A tracking number will be sent to you via email or DM.
If I live in West Haven, CT can I pick up my order?
Yes, you can pick up your order at my studio upon request.
What is your return/exchange policy?
All sales are final unless the artwork is damaged during shipping. Please contact us immediately upon damaged delivery with images of item and packaging.
How can I be the first to know about new collections?
Follow the me at https://www.instagram.com/oliverclarkstudio/
Are the colors of the artwork exactly as they appear on my screen?
We work with a photographer to ensure that all images are displayed as accurately as possible. However, your screen resolution, model, and brightness may reflect subtle variations. Please email us if you'd like to see additional pictures prior to purchasing.
What if my order arrives damaged?
Please email us photos of the items and packaging and we will give you a refund for the total.
Do the sculptures need any maintenance?
The strings may need infrequent tightening.
My sculptures use a variety of wood species (over ten) that are sealed with a durable water, oil, or poly finish. These provide easy-to care-for durable finishes which do not compromise the natural beauty of the wood grain. Dusting your light regularly and with a light feather duster should keep your light looking clean, otherwise wipe with a damp cloth and remove any moisture with a dry cloth.
If the sculpture is finished with an oil based finish, extra care should be taken in the first few weeks after delivery prior to cleaning surfaces while the oil continues to harden and dry.
Solid wood may expand and shrink if exposed to fluctuations in temperature and humidity. Take care not to store or place your furniture anywhere with excessive changes in temperature - such as near radiators and windows.
Sunlight will also naturally patina wood. For most species this results in a richer darker color.